The MontaVista support life cycle defines the duration of support customers receive as MontaVista products move through their life cycle.
Product Support Schedule
All MontaVista product subscribers can sign up for annually renewable Core Support packages. Core Support is available in five separate tiers, ranging from Standard to Dedicated Engineering Services (DES) support, and covers all support activities, including email and phone-based support, as well as access to the MontaVista Zone.
New MontaVista customers are eligible to sign up for Core Support for any of the editions listed in the table below as long as they purchase during the General Availability (GA) phase listed below. Once the standard life cycle has completed, MontaVista products enter into their Long Term Maintenance (LTM) phase of their lifecycle.
Customers have the option to extend the maintenance of a product by purchasing Long Term Maintenance. The Long Term Maintenance phase of a product life cycle typically last for 5 years and then End of Lifes (EOL). Once the LTM phase has ended customers still have options to extend the maintenance of a product, using our Extended Long Term Maintenance (ELTM) and Sustaining Support services, please ask your salesperson for details.