MontaVista Support Offerings

With a range of support options, MontaVista can help you deliver your project on time. Companies with time-critical and strategic programs, or those needing enhanced levels of support and service, can be confident they have the full support of a leader in embedded Linux behind their development effort.

MontaVista® Technical Support

MontaVista's Technical Support team provides MontaVista customers with a complete range of technical engineering support for all of our products and offerings. MontaVista support Engineers are highly qualified with hundreds of years of combined experience in Linux and RTOS development, implementation, and support.

Support is provided via email and through our web-based, support portal, the MontaVista Zone.

MontaVista maintenance and support covers all the components in our MontaVista Linux distributions, developer tools, and toolchains. Additional information on specific features supported is available on the MontaVista Zone for licensed customers. If you'd like to find out more details about our support offerings, feel free to contact us.

Support Levels Tailored to Individual Teams' Needs

MontaVista provides tiered support, designed to meet the needs of individual customers' development teams. The specific offerings available are:

Standard
Premium
Account Manager Service (AMS)
Shared Engineering Service (SES)
Dedicated Engineering Service (DES)

Different support options are also available for semiconductor manufacturers, MontaVista distributors, and ISV partners. To find out more about the different support offerings, contact us.

MontaVista Zone

The MontaVista Zone is a web-based support site available to all current valid subscribers in licensed customer development organizations.

The MontaVista Zone provides 24x7 access to:

Downloads for the latest software releases, updates, and upgrades
Online documentation
Frequently Asked Questions (FAQs)
Interactive online tutorials
Open and closed known problem reports (with the resolution for each closed problem report)
RSS feed for notification for all patches/updates
Proactive security monitoring and patch distribution
Detailed list of all hosts and targets supported, by architecture.
Detailed information that covers:
- Development Environment
- Kernel Information
- Application Development
- Integration/Deployment
- "Tip of the month"

Extended Support

Customers who require support beyond the normal technical support lifecycle can sign up for Extended Support. Extended Support is designed for the needs of development teams in industries such as Telecommunications, Transportation, Aerospace, and Defense, where it is not uncommon to find embedded equipment with fielded lifetimes of 5 years or more. Extended Support packages are renewable annually or on a fixed term basis.

Learn more about the Extended Support and the Technical Support Life Cycle here. To find out more about extended support, contact us.

How Do I Engage MontaVista Support

If you are a customer, then you or someone on the team should have received an email welcoming you to MontaVista and provided information on accessing MontaVista Zone. To get to the MontaVista Zone, go to the menu on the top left of this page where the heading "MontaVista Zone login" is displayed. If you did not receive the email, then please contact your local MontaVista Account Manager.

All MontaVista Standard Support is provided through the MontaVista Zone or through support email. Higher levels of support, such as Account Manager Service and Dedicated Engineering Service give you direct access to MontaVista professionals dedicated to your support needs. Please contact a MontaVista representative for more information.