Support Life Cycle

The MontaVista support life cycle defines the duration of support customers receive as MontaVista products move through their life cycle.

Product Support Schedule

All MontaVista product subscribers can sign up for annually renewable Core Support packages. Core Support is available in five separate tiers, ranging from Standard to Dedicated Engineering Services (DES) support, and covers all support activities, including email and phone-based support, as well as access to the MontaVista Zone.

New MontaVista customers are eligible to sign up for Core Support for any of the editions listed in the table above as long as they purchase it prior to the "purchase by" date shown for that edition. MontaVista does not provide Core Support to new customers for previous generation editions after the "purchase by" date shown in the table.

			Product Generally Available	Last month to purchase standard support	Long Term Maintenance Starts	Long Term Maintenance Ends
	CEE 3.1		June 2004	June 2008	June 2009	June 2013
	Mobilinux 4.0		March 2006	March 2010	March 2011	March 2011
	Mobilinux 4.1		October 2005	March 2010	March 2011	March 2014
	Mobilinux 5.0/5.0.24		October 2007	December 2010	December 2011	December 2014
	CGE 3.1		March 2002	February 2008	February 2009	February 2014
	CGE 4.0		October 2005	September 2013	September 2014	September 2015
	CGE 5.0		October 2007	December 2010	December 2010	January 2011
	CGE 5.1		November 2009	September 2013	September 2014	September 2019
	CGE 6.0		October 2010	March 2017	March 2018	March 2022
	Pro 3.1		March 2004	February 2008	February 2009	February 2013
	Pro 4.0		September 2005	March 2010	March 2011	February 2015
	Pro 5.0/5.0.24		May 2007	November 2012	November 2013	November 2017

Extended Support Life Cycle

Customers with a valid Product Subscription and who require support beyond the Core Support end-date can sign up for Extended Support. Available for an additional fee, Extended Support lengthens the customer's support window for one or more years beyond the end of life of Core Support.

Customers covered by Extended Support receive critical and security bug fixes for a fixed version of the MontaVista Linux kernel, OS platform, and development tools. Extended Support packages are renewable annually or on a fixed term basis for as long as necessary.

To be eligible for Extended Support, a customer must be a licensed Product Subscription holder, and must sign up prior to the Extended Support "purchase by" date shown in the table above. MontaVista will not sign an Extended Support license with a new customer after the Extended Support "purchase by" date.