Why work at MontaVista?
MontaVista Software offers exciting career opportunities in a fast-paced company in engineering, sales and marketing, operations, business development, and many other fields.
Please send your resume to
usjobs@mvista.com. Resumes received without the appropriate job code in the subject line of emails will not be considered.
Linux Support/Consultant Engineer
Location : Santa Clara, CA.
Job Code : LCMT09
Job Description & Responsibilities:
Provide technical consulting and technical support for open source software solutions for the embedded market included in MontaVista Linux and related products.
Responsibilities:
- Manage customer's reported issue received through web or email from initial customer submission to resolution via the team's process
- Troubleshoot, reproduce if needed, and resolve technical customer questions and issues about MontaVista Linux kernel, applications, and cross development kit.
- Work closely with other MontaVista employees and the Open Source community to ensure timely resolution for the customer.
- Proactively contribute to continuous product and process improvements by working with other functional teams.
- Create and provide content to a knowledge base to allow customer's the ability to more quickly help themselves.
- As needed, create solutions to customer defects for both the customer and the product.
- Verify that supported hardware boots successfully based on product documentation and confirm that I/O is supportable.
- May require short notice travel
- May require 24x7 support
Basic Must have Requirements:
- 3-5 yrs of Linux/UNIX operating system or system administration experience
- C programming and debugging, and shell script experience is required.
- Should be innovative in solving analytical problems by using instrumentation, core dump analysis, debugging tools, or whatever is available for the software that is being debugged.
- Indepth knowledge in at least one of the following: Embedded Systems, Carrier Grade technology, networking, and/or compilers and debuggers.
- Must be self-motivated, interested in working as part of a team, and able to work in a distributed team
- Excellent verbal communication and written skills to be able to communicate with customers
- Prior technical support experience
- B. S. in Computer Science, Electrical Engineering, or Computer Engineering from accredited university or equivalent experience.
Plus requirements:
- Experience with Flexnet license management
- Experience with python or Eclipse/Websphere IDE
- Experience developing Linux kernel drivers
Please send your resume to usjobs@mvista.com. Resumes received without the appropriate job code in the subject line of emails will not be considered.
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