Linux Support/Consultant Engineer

Location

MontaVista Software, LLC
Santa Clara, CA
or
Dallas, TX

Job Description:

Provide technical consulting and technical support for open source software solutions for the embedded market included in MontaVista Linux and related products.

Responsibilities

• Manage customer's reported issue received through web or email from initial customer submission to resolution via the team's process
• Troubleshoot, reproduce if needed, and resolve technical customer questions and issues about MontaVista Linux kernel, applications, and cross development kit.
• Work closely with other MontaVista employees and the Open Source community to ensure timely resolution for the customer.
• Proactively contribute to continuous product and process improvements by working with other functional teams.
• Create and provide content to a knowledge base to allow customer's the ability to more quickly help themselves.
• As needed, create solutions to customer defects for both the customer and the product.
• Verify that supported hardware boots successfully based on product documentation and confirm that I/O is supportable.
• May require 24x7 support and travel

Basic must have Requirements:

1. 3-5 yrs of Linux/UNIX operating systems/driver or application programming using C is required.
2. Should be innovative in solving analytical problems.
3. Indepth knowledge in at least one of the following: Embedded Systems, Carrier Grade technology, networking, and/or compilers and debuggers.
4. Experience with programming or debugging on different embedded architectures (x86, PowerPC, ARM, xScale, MIPS, and so forth). Specifically, having programmed on two different endian architectures.
5. Must be self-motivated, interested in working as part of a team, and able to work in a distributed team
6. Excellent verbal communication and written skills to be able to send email and talk on the phone with customers from around the world.
7. B. S. in Computer Science, Electrical Engineering, or Computer Engineering from accredited university or equivalent experience.

Plus Requirements:

1. Prior technical support experience
2. Experience with shell script, python or perl.

Please direct resume to
MontaVista Software, LLC
2929 Patick Henry Drive
Santa Clara, CA 95054
USA
ATTN: Employment Opportunities

Fax: +1 (408) 572-7913
email: engr_jobs@mvista.com

MontaVista Software is an equal opportunity employer.